Terms and Conditions

By using Little Herons Emergency Childcare centre, you are agreeing to the following terms and conditions (“Terms of Use”). Additional contractual terms may apply so it is important that you are familiar with all of the terms applying to your use of our services.

Little Herons Emergency Childcare Centre is owned by Fran N Bru Ltd. This agreement constitutes an agreement between you and Little Herons Emergency Childcare Centre governing your use of the service, superseding any prior agreements between you and Little Herons Emergency Childcare Centre.

Little Herons Emergency Childcare Centre reserves the right to update or change this agreement without notice. Any new features that enhance the current Service shall be subject to this agreement.

Violation of any of the terms below may result in the suspension of your child's place. You agree to use the electronic service at your own risk.


“We”, “Our” or “Little Herons Emergency Childcare Centre” means Little Herons Emergency Childcare Centre. Or an emergency place at one of our Little Unicorn Day Nurseries if your child already attends;
“You” means you, the person using our service or visiting our Website;
“Services” means all products, goods or services we provide and anything else we do for you, including allowing you to access our Website.


You must be a person. (Accounts registered or run through automated methods are not permitted).

You must provide your child's full legal name, your full legal name, a current address, a valid email address and any other information requested by Little Herons Emergency Childcare Centre in order to complete the registration process.

You can use the service from 8am-6pm, when your child is 3 months old until the day before their 8th birthday.

School age children can only use the service in the school holidays or on school closures or inset days.

Late collections will result in a fee to pay.

You are responsible for maintaining the security of your account login information (Username & Password) Little Herons Emergency Childcare Centre cannot and will not be liable for any loss or damage from failure to comply with this security obligation.

You are responsible for ensuring that your entitlement per contract/calendar year is not exceeded. Little Herons are not responsible for the system allowing you to book more days than you are entitled to, and Little Herons has the right to charge our daily fee for any overuse of entitlement

Child Protection and Safeguarding
All practitioners that are employed by Fran 'N' Bru group of day nurseries, volunteers and students ALL have a duty of care to each child in our care. Our role is to protect children from harm at all times. If at any time anyone feels a child is at risk or you have any concerns at all, they MUST report concerns to the management team or to the named person or deputy immediately.

Practitioners MUST be vigilant at all times. Serious incidents or accidents that occur, where there is no explanation must be reported to a member of management, who will then discuss with the designated person if it is to be treated as a child protection issue. Managers will question practitioners about accidents and incidents to clarify situations to protect children from harm.

Practitioners MUST be aware of how they deal with behaviour management within the nursery and should inform management and other practitioners about how they dealt with situations to protect themselves. This also stands for when practitioners are dealing with situations to safeguard children in their care.

The named person is Kate Williamson and the named deputies are Louise Anderson and Kelly Mitchell

Safeguarding children - the action we take to promote the welfare of children and protect them from harm - is everyone's responsibility. Everyone who comes into contact with children and families has a role to play.

Safeguarding and promoting the welfare of children is defined for the purposes of this guidance as:
Sometimes a single traumatic event constitutes 'significant harm' to a child; and, sometimes, a build-up of concerns or a series of incidents over time also gives rise to 'significant harm'. Children are best protected when professionals are clear about what is required of them individually, and how they need to work together.

The law recognises the following categories of abuse under the Children Act (1989); emotional abuse, neglect, physical abuse, and sexual abuse.

At FRAN 'N' BRU we comply with the Government's statutory guidance 'Working Together to Safeguard Children 2013'. We are aware that if we have concerns about children's safety or welfare, we must notify agencies with statutory responsibilities without delay. This means the local children's social care services and, in emergencies, the police.

In accordance with the EYFS 2012; practitioners, parents, students and visitors are not allowed to use their personal cameras or mobile phones at the nursery (which includes in the homerooms and in the activity rooms) or on outdoor learning experiences with the children.

All practitioners mobile phones must be stored in lockers during shifts except when nominated practitioners are allowed to take mobile phones when on outdoor learning experiences at the managers discretion.

Practitioners, Management and Parents must not post pictures of the nursery on any website and neither must photos of children at the nursery be posted. Social media sites must not be used by practitioners whilst they are on duty.

We advise practitioners not to be 'friends' with parents on these sites, as it is not professional and again could potentially bring the nursery into disrepute (for further details please see the internet policy).

Child Protection Procedure
The following steps are what must be followed in the case of a concern about a child protection issue: Equal Opportunities and Inclusion Policy
At Little Unicorn Day Nurseries and Little Herons Emergency Childcare Centre we endeavor to provide a safe, stimulating, equal, inclusive setting; welcoming all children, parents and practitioners from the wider community.

We promote good practices to ensure that all children have the same opportunities to develop, learn and play with recognition that each child has individual needs. In accordance with the EYFS 2012 we endeavour to ensure equality of opportunity and anti-discriminatory practice, ensuring that every child is included and supported.

As a company we aim to: As a company we recognise that all children, practitioners and parents are all different but all of equal value.
We are committed and have the ability to develop and approach am environment that is sensitive to the backgrounds, lifestyles, abilities, customs and traditions, and needs of practitioners, children and their families.
We recognise that children have their own rights and we agree to listen to the children and uphold their rights and entitlements. All children have a right to make decisions about their care and their day. Please respect their views and ensure that provision reflects the child’s voice.

We have an ability to work within an increasingly complex diversity, which produces challenges that do not need to be faced as problems but should enrich the experience for everyone that uses the setting.

We encourage our practitioners, parents and visitors to be aware of the influence of positive and negative experiences viewed through their own cultural/religious/faith bias of personal belief, whilst being sensitive to cultural variations.

As a company we encourage practitioners to have positive attitudes to difference and challenge all forms of discrimination within the setting. Practitioners report and record all incidents that relate to discrimination within the setting. Equipment, play materials and images positively reflect the different groups in the wider community

Inclusion prepares young people to take their place in society. Our inclusive setting’s within the company encourages practitioners to think carefully about those individual needs. This benefits all children, not just those who have disabilities or educational needs.

For children joining the setting that have already been identified as having or given a statement of Special Educational Needs (SEN) we will work with the parents and other agencies to put in place any individual action plans to ensure that the child benefits and is able to enjoy and achieve whilst at the nursery.

For children where we may have concerns about their development and learning we will immediately talk to the child’s parents/carers about our concerns and with their permission carry out extra observations of the child to decide what next steps need to be taken.

We will then meet with the parent and where possible put together individual education plans to help the child benefit from the enabling environment. If we decide with the parents that further help may be required we will contact the Tower Hamlets Early Years Area Inclusion Co-ordinator (020 7364 3191) to seek further advice and support.

Each nursery has a named Inclusion Co-ordinator and the named Inclusion Co-ordinator for the company is Kelly Mitchell. The inclusion Co-ordinators will ensure that all parties required are involved in the process and review including the parents/carers, key person, other practitioners and the child (where possible). The Company co-ordinator will support the co-ordinators at the setting and where required provide training for practitioners and parents/carers.

If it is decided that further action is required for the child, we will ask the parent to work with us in completing a Common Assessment Framework (CAF) form, which will enable the child to get all the required support and will be of benefit if the child needs to get a statement of education needs.

Health care
We ask that children who are ill should be cared for at home.
Our policy means that if children or practitioners: They will not be able attend the nursery or be providing day care until they are no longer contagious or are feeling better, or after the 24 hours if excluded from a sickness/diarrhoea bug.

If a child becomes ill during the day, a member of management will contact the parent who will be asked to come and collect their child. We will contact the child’s parents with regular updates if we believe the child is becoming ill and if we believe they need to see a doctor or may be contagious we will ask the parents to collect their child immediately.

Children with high temperatures that cannot be controlled by cooling or giving calpol will need to go home and be collected immediately; again we will keep the parents informed about any temperatures. We must always remember that infants and young children pose a greater risk of having a seizure if their temperature remains high. We would advise that you see a doctor if your child continues to have a high temperature.

Children sometimes come into contact with sickness and diarrhoea bugs in the nursery; if your child vomits or has diarrhoea three times in the same day we will ask you to collect your child immediately. We will then need to exclude your child for a minimum of 24 hours as this bug can be highly contagious amongst young children. If during your child’s 1st or 2nd bout of sickness or diarrhoea we believe them to be too ill to stay at nursery we will ask you to collect them immediately.

When children see a doctor (GP) sometimes they are unable to diagnose the symptoms that the child is displaying, if we believe that the child is still ill or contagious we may have to ask you to keep your child at home until they are better or a diagnosis has been made so that we can prevent as much as possible the other children in the nursery from catching any contagious childhood infections.

Our advice on childhood infections is taken from the NHS Direct website and the health protection agency. If we suspect a child has a contagious infection they will be excluded from nursery until they are no longer contagious, unless we receive a letter from a qualified medical practitioner to state they are no longer contagious and pose no threat or possibility of transferring the illness to other children or adults within the nursery.

While we understand it can be frustrating for a child to come into contact with a contagious infection, it is our priority to safeguard all children to ensure that they remain healthy and are able to develop and learn in a safe, healthy environment and it is very important that parents work with us to achieve this.

In extreme circumstances of an outbreak of a childhood infection in the nursery, it may be necessary for us to exclude your child from the nursery for a longer period if they have the infection and sometimes this may mean we may need to go against the directions of a medical GP. This is because we have to eliminate the spread of infection in extreme circumstances to prevent other children from catching the infection. If there is an extreme outbreak the management team will notify you immediately and plans put in place to where possible prevent the spread of infection.

Related policies: Childhood infections information, sickness exclusion form

Partnership with parents
At all of our nurseries and emergency centre, we encourage all of our children’s parents and families to be involved in the day to day routine – including activities, play and meal times.

We value and respect that parents are children’s primary educators and so we encourage them to be involved in the setting at all times.

Partnership with Parents promotes that children thrive and achieve their potential when all partners (parents and professionals) work together. We believe parental involvement leads to better outcomes for children.

Effective partnership with parents is required in order to enhance the learning and development of the children. We are all learners from birth and it is usually our parents who first give us the confidence and motivation to explore the world around us and who continue to keep us learning and stretching the boundaries of our understanding.

Parents and practitioners thus share a joint interest in, and responsibility for, children’s development and learning. Both parents and practitioners are key people in building children’s self-esteem and dispositions to learn, although they bring different perspectives and expertise. Parents are experts on their own child; practitioners are experts on children’s learning and development. Children usually feel more confident and positive about themselves and their learning when parents and practitioners work together in an atmosphere of mutual respect.

Successful relationships become partnerships when there is a two-way communication, where parents and practitioners listen to each other’s views to achieve the best outcome for each child.

Practitioners respect diversity and are responsive to the cultures within the community. We live in a diverse and changing society. Young children’s attitude towards diversity is affected by the behaviour of adults around them. All families within the nurseries are valued and welcomed.

We endeavour to keep open communication between parents and the setting. We ask that consistency between home and the setting is maintained for the need of the child.

Practitioners will discuss with parents how their development can be used to support learning at home. At our nurseries we complete transition reports which summarise the child’s development for the period of time they have been in each room. At the age of between 24-36 months we are required to complete a two year progress check of each child’s development; this is completed between the practitioners knowledge of the child alongside contributing information from the parents.

Our aim is to empower parents to be actively involved in their child’s education. We also aim to build confidence in parents to participate in the development of their children. We believe in developing effective relationships based on the mutual respect of feelings, opinions and values.

Account Billing, Invoicing and Refunds

Payment is due in advance at the start of use of our service. Late payments may affect future use of the service.

The service is non-refundable. There will be no refunds for partial use of service, or refunds for unused service. We can hold the money on our account and you may use the service another time, providing the cancellation policy was adhered to.

Payment is to made by debit card, cash, cheque, or online from within your Little Herons Emergency Childcare Centre account. You can also pay by credit card and an additional 1.5% charge will be added to your invoice total.

Cancellation, Termination and Right to Monitor

Upon cancellation of an account, payment is to be made to settle the account, no refunds will be given.

Little Herons Emergency Childcare Centre has no obligation to monitor and access customer accounts, but may do so if for any reason it believes there is just cause. (Reasons could include illegal activity, uploading of virus infected files, questionable material or for general customer support)

Little Herons Emergency Childcare Centre reserves the right to terminate accounts at will. Discretion will be used, and action may be taken if needed to ensure server integrity for other customers.

Verbal, physical, written or other abuse (including threats of abuse or retribution) directed towards any Little Herons Emergency Childcare Centre customer or employee could result in immediate account termination.

Right of Refusal

Little Herons Emergency Childcare Centre has the right to accept or decline registration at will.

Registrations will not be accepted if the company or person in question shows any cause for concern.

Modifications to the Service and Prices

Little Herons Emergency Childcare Centre reserves the right at any time to modify or discontinue the service (or any part thereof) with or without notice. In this case, sufficient notice would be given.

Prices will be reviewed every December and adjusted accordingly if needed. Little Herons Emergency Childcare Centre reserves the right to increase prices.

Updates and upgrades to Little Herons Emergency Childcare Centre service are made as necessary.

You must not modify, adapt or hack the service or modify another website so as to falsely imply that it is associated with the service, Little Herons Emergency Childcare Centre or any other Fran N Bru Ltd service.

Service Availability and Support

While Little Herons Emergency Childcare Centre makes all efforts to prevent any disruption to service during any update or upgrade, there may be times where Little Herons Emergency Childcare Centre is inaccessible for a period time. Updates and upgrades will be scheduled to avoid peak usage times.

While Little Herons Emergency Childcare centre makes all effort to open on working days, in the unfortunate circumstances where we cannot get enough staff to the nurseries to care for your children we may have to close the nurseries. Information about this would be posted on our website www.littleunicorndaynurseries.co.uk, and will only happen in extreme circumstances.

Little Herons Emergency Childcare Centre is committed to providing an outstanding service.

In the event that urgent support is required, we will do whatever is necessary to assist. You may email us for support on Westferry.circus@brighthorizons.com or call 020 7519 6519.

Code and Data Ownership

Atlas Computer Systems houses all software on our rented servers. Unauthorised distribution without prior consent is strictly prohibited and includes placing our software on any physical or virtual servers or mediums without special agreement or written consent form Little Herons Emergency Childcare Centre.

Data Loss & Backups

Little Herons Emergency Childcare Centre will not accept under any circumstances the liability for the loss of customer data through general use, hacking or server failure.

Little Herons Emergency Childcare Centre will be responsible for ensuring one daily backup of the registration data and the server itself.


Your privacy is important to us.
We use the information you provide about yourself and your children when placing a booking only to complete that booking. We do not share this information with outside parties except to the extent necessary to safeguard your child from harm or with your place of work (if using a company place).
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate electronic and managerial procedures to safeguard and secure the information we collect online.
You can access all your personally identifiable information that we collect online and maintain by logging in to your account and editing your information. We use this procedure to better safeguard your information.


Your use of the service is at your sole risk. The service is provided on an “as is” and “as available” basis.

Little Herons Emergency Childcare Centre does not warrant that:

Restricted Content

Uploading any restricted content as listed below may result in immediate account termination. You must not upload, post, host or transmit the following items to or from the service including but not limited to:
Delivery Policy

We provide emergency childcare on the date you have booked between the hours of 8am-6pm.

Outdoor Learning Policy

At Little Unicorn Day Nurseries and Little Herons Emergency Childcare Centre we believe that the outdoor environment supports children's learning and development and gives children confidence to explore and learn as much as the indoors environment. For this reason we believe and abide by the following points:

Our Government Curriculum the Early Years Foundation Stage (2008) states that 'providers must provide access to an outdoor play area or, if that is not possible, must ensure that all outings are planned and taken on a daily basis' Because our nurseries don't have a designated 'garden' we use the surrounding area of Canary Wharf and the small outdoor area that we have located outside the nurseries.

Our practitioners receive training so that they can engage children in different outdoor learning experiences; so that they can play and enjoy rather than feeling that it's just a 'walk outside'. For example:- playing ball games on the grass, tree rubbings, running races, a trip on the DLR or Bus, water play and sand play, flying kites, collecting leaves and twigs, floating boats, going on a bear hunt or visiting a supermarket to buy ingredients for a cooking experience. At times the children may enter a shopping mall to view displays/exhibitions off interest and at these times a member of supernumerary manager will be present.

All of the babies and children that attend our settings spend periods of time outdoors and we believe it is particularly important that all children are able to participate in our outdoor learning ethos; we advise parents that if they feel their children are too poorly to go outdoors that they are kept at home until they are feeling better.

The only time that children will be prevented from going to the outdoor environment is if there is a severe weather warning (for example on the news).

The safety of the practitioners and children is enforced at all times. Before setting off for an outdoor learning experience, wrist straps are double checked to ensure they are secure and tight and that buggy straps fit each child correctly. Two practitioners will take a mobile phone (in case one fails) with them in case of an emergency. When crossing a road, practitioners and children cross at a zebra crossing and wait for a 'green man' signal. Practitioners also complete a detailed outdoor learning planning log before leaving the nursery so that management know where the children are going to be.

Ratios are adhered to when outdoor learning takes place in Canary Wharf and when children attend experiences outside the wharf ratios are adhered to as follows (all learning experiences that place outside of Canary Wharf, there will be a member of management present):

For children that are aged 3 years and above they are able to go outside without a wrist strap on; this is to encourage the older children to become independent, prepare them for school and allow them to think about managing risks.

Younger children can be allowed off their wrist straps and babies can be taken out of their buggies once they reach the location, if the member of management (lead practitioner) decides that it is safe to do so and only in enclosed child friendly spaces. Once children are off their wrist straps or out of the buggies, regular counting of the children takes place.

Whilst out in Canary Wharf, Practitioners carry phone numbers of all settings so that they can seek help if required as can they go into one of the settings if for example a child needs to go to the toilet. Water is taken outside so that it is available for the children to drink as and when required. A first aid kit is also taken with the practitioners.

Practitioners are given training of how to complete risk assessments; as they reach a destination and will use this skill to decide if it is safe and appropriate for the children to play, learn and enjoy the experience.

Whilst taking part in outdoor learning experiences the children and practitioners will wear hi-vis fluorescent jackets.

We ask that parents provide adequate clothing for outdoor learning and practitioners will dress children in more or less layers as required on the day. Because we believe outdoor learning opportunities are vital for children's continuous development we like the children to be outside as much as possible which is why we need to dress children in appropriate clothing so that the children can enjoy the experience each day. We also ask that all children have spare clothing so that if children do get wet from the rain or muddy from digging for worms they are able to change into some clean clothes when they return from their outdoor learning experience.

This policy replaces the walks and outings policy.